Privacy Policy
If you are, or become a client of Claimaroo, you also have the added comfort of Claimaroo’s ethical obligations as your lawyer to protect your Personal Information as part of its lawyer/client privilege duties.
GENERAL
Claimaroo respects your privacy and is committed to protecting any information it holds or will hold about you.
Claimaroo is bound by the Privacy Act 1988 (C’th) including the Australian Privacy Principles (APPs).
The Privacy Act safeguards your right to privacy and the use of your Personal Information which the Act says is basically any form of data that has the ability to identify you as an individual. The APPs regulate the way in which Claimaroo can collect, use, keep, secure and disclose Personal Information.
This policy sets out how Claimaroo manages your Personal Information.
INFORMATION COLLECTED
Personal Information may be collected by Claimaroo when you use Claimaroo’s website. That information, including your internet protocol address, your operating system, your domain name (if applicable), the date and time of your visit to Claimaroo’s website, duration of the visit and pages by you will be used for statistical purposes to improve Claimaroo’s services to you.
Claimaroo will also collect Personal Information that you may provide to it voluntarily in the course of our business relationship with you. You may choose to provide Claimaroo with personally identifiable information in circumstances where you contact it with a query or fill out a contact details form or such other form from time to time which has provision included for your Personal Information, or you request Claimaroo to provide you with information. Personal Information we collect may include your name and contact details including phone numbers for postal and/or residential addresses and email addresses, your date of birth, photographs, any facts or opinions that are connected to an enquiry that we are conducting on behalf of a client or potential client and other personal information that is provided through a website belonging to Claimaroo or otherwise requested by Claimaroo or provided by you.
Claimaroo may also need to collect Sensitive Information. Sensitive Information is a subset of Personal Information that is given higher level of protection under the Australian Privacy Principles. The Australian Privacy Principles refer to Sensitive Information as information or opinion concerning racial or ethnic origin, political opinions, membership of political associations, religious beliefs or affiliations, philosophical beliefs, membership of a professional trade association, membership of a trade union, sexual orientation and practice, criminal records, health information; and biometric information.
The Personal Information (including Sensitive Information) collected will be referred to as information.
If Claimaroo receives your information from third parties, Claimaroo will protect it as set out in this policy and take reasonable steps to ensure that you are aware that we have collected the information about you and the circumstances of the collection. If you provide Claimaroo with third party Personal Information, then you warrant to Claimaroo that you had the third party’s consent to do so.
PURPOSE OF COLLECTION
You consent for Claimaroo to collect Personal Information from you and from third parties to provide you or someone that you know with legal services, to communicate with you, to provide you with information which may be relevant to your particular legal matter, type of business or other area of interest or expertise, to analysis enhancing Claimaroo’s services and client needs and to comply with Claimaroo’s legal obligations.
The scope and volume of information that we may require from you in order for Claimaroo to assert a legal claim on your behalf is recognised by the APP as a “permitted general situation”.
Claimaroo may disclose your information outside the firm to service providers, agents and contractors from time to time in order that it may provide you with its legal services and, on occasions, marketing those services to you.
It would be an exceptional circumstance in which any of your Personal Information would be required to be sent overseas. If it were to be done so, it would be in circumstances that would be familiar because of your education or employment or family background, the circumstances of which would be explained to you. If we were to disclose that Personal Information to overseas recipients, we would use our best endeavours to ensure that the recipients in those countries comply with the requirements of the Australian Privacy Principles.
SECURITY
Claimaroo is committed to protecting the security of your Personal Information. Claimaroo uses a variety of industry standard security technologies to help protect your personal information to ensure it stays safe from misuse, loss, unauthorised access, modification or disclosure including electronic and physical security measures.
You should be aware that the internet and the sending of emails by you is not a secure environment. If you use the internet to send Claimaroo any Personal Information, including your email addresses, it is sent at your own risk.
Claimaroo stores your personal information electronically in its industry standard practice management system and/or in hard copy files.
ACCESS
You may request access to Personal Information which Claimaroo hold about you upon making a written request to Claimaroo’s Privacy Officer.
Claimaroo will endeavour to respond to your request and provide access to such Personal Information as soon as possible within a reasonable period of time.
Claimaroo may charge you a fee to cover the cost of retrieval and copying of any Personal Information which it holds about you. That fee will not be excessive and will not apply to lodging a request for access.
Claimaroo may decline a request to access Personal Information received in circumstances prescribed by the Privacy Act. If Claimaroo does this it will tell you why.
LINKS TO OTHER WEBSITES
Claimaroo’s website may, from time to time, contain links to other websites over which it has no control. Claimaroo accepts no liability for the content of those linked websites including the accuracy of any information on those websites. Claimaroo is not responsible for the privacy practices of the linked websites and any linked website is not subject to Claimaroo’s Privacy Policy.
COMPLAINTS
If a client is concerned that Personal Information held by Claimaroo is incorrect, they may provide in writing to the Privacy Officer, a correction in regard to that information. In tendering the corrected information, the author should be aware that, in conducting legal claims on behalf of clients, Claimaroo is bound to provide information that is based on available evidence.
An assertion of fact contrary to other available evidence would need to be explained.
UPDATES
Claimaroo may update its Privacy Policy from time to time and you should check Claimaroo’s website regularly for such updates in order that you are provided with the latest Privacy Policy.
MARKETING
As part of what Claimaroo hopes to be an ongoing professional relationship with you, Claimaroo may, from time to time, send you information related to other legal services that Claimaroo offers or which Claimaroo believes may be of interest to you in your personal circumstances or industry.
Claimaroo does respect the wishes of individuals who do not wish to receive such material from Claimaroo in the future and have implemented simple “opt out” procedures that can be activated within promotional emails and other electronic sent messages that Claimaroo may send to you from time to time.
CONTACT CLAIMAROO
If you would like to make an access request, have queries or concerns regarding Claimaroo’s Privacy Policy or would like more information from Claimaroo regarding how Claimaroo handle your Personal Information, please contact Claimaroo’s Privacy Officer at GPO Box 1405, Brisbane Qld 4001 or email info@claimaroo.com.au.
MORE INFORMATION
For more information about privacy in general, you can visit the Office of the Australian Information Commissioner at: www.oaic.gov.au.